NHTSA complaint #11765619

Owner complaint summary

I am writing to formally escalate my ongoing complaint regarding my Ford truck and the repeated problems I have experienced with it over the years. At this point, this is no longer simply a matter of dissatisfaction with a dealership repair. I am asking Ford Motor Company at the corporate level to take responsibility for reviewing the complete history of this vehicle and the repeated unsuccessful attempts to correct the problems I have experienced. Most recently, my truck was brought to **Salem NH Ford on August 25, 2026, because of the ongoing powertrain malfunction and sudden loss-of-power problem**. This was the **fifth time** I have brought the truck in for this same ongoing powertrain problem. The dealership kept my truck for **ten full days**, from August 25 through September 4, 2026. During that time, Ford provided me with a loaner vehicle. I was eventually contacted by the dealership and told that my truck was ready to be picked up. I was also told that they believed they had fixed the powertrain problem. Unfortunately, that was not the case. ### THE POWERTRAIN MALFUNCTION RETURNED ALMOST IMMEDIATELY After picking up my truck on **September 4, 2026**, I began driving it again. Then, on **September 7, 2026 — only three days after picking it up from Ford — the powertrain malfunction happened again**. This was extremely upsetting and frustrating. Ford had my truck for ten days. This was already the **fifth service visit for the same ongoing powertrain problem