NHTSA complaint #11765845

Owner complaint summary

On September 12, 2026, at approximately 2:05 PM, while operating on Full Self-Driving (FSD v14.1 Lite) on Hardware 3 (HW3), the vehicle experienced a critical, unprompted loss of path control. While traveling on the highway, the vehicle sharply veered off the left side of the roadway, caught air, and violently impacted an emergency barrier, resulting in the destruction of 9 steel poles and causing physical injuries to both the driver and front passenger. Despite the severe frontal impact and structural collision, neither the front nor knee airbags deployed, raising serious concerns regarding the vehicle's crash-sensing algorithms, structural impact detection, and restraint system integration under this software version. This incident highlights major safety risks associated with running computationally heavy FSD stacks on legacy HW3 architecture: 1. Uncommanded Steering Deviations: The system abruptly executed a violent, unprompted hard turn away from the path of travel, indicating severe lane-detection or path-planning failure. 2. Restraint System / Safety Failure: Critical secondary safety systems (front and knee airbags) failed to deploy in a high-impact structural collision involving multiple steel barrier poles. 3. Hardware Constraint Risks: The compounding computational and thermal load on HW3 hardware running v14.1 Lite continues to manifest in erratic vehicle control, latency, and hazardous tracking behavior. This severe safety defect requires an immediate federal investigation into both FSD trajectory control on legacy hardware and secondary restraint deployment failures.