Verified government source

NHTSA complaint #11765887

This page summarizes an official U.S. National Highway Traffic Safety Administration owner complaint. Use the verification links below to confirm the record directly with NHTSA.

Vehicle

2025 SUBARU OUTBACK

Manufacturer

Subaru of America, Inc.

Components

POWER TRAIN,ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE

Dates

Incident: 07/04/2025
Filed: 09/21/2026

Owner complaint summary

July 4, 2025 car had about 4100 miles Severe dangerous phantom braking on highway CA 280 N just prior to foothill expressway exit at about 7:30 pm. Suddenly while traveling 60+ MPH on mid lanes of freeway car auto braking caused car to brake/slow to 1/2 speed with no visible obstacle seen by any of 4 adults in car. Multi[ple Dash lights up with eyesite failure and all red , green and yellow lights. Gas pedal ws unresponsive no power. Eminent crash danger. Driver responded trying to hit gas then brake to steer off freeway. After several seconds the car gas pedal eventually responded and I was able to exit freeway at next exit. Taken to dealer July 23, 2025 Reported to Subaru of Santa Cruz . Tech could not duplicate state"The cameras will pickup objects and may brake if the freeway or road turns sharply". Manager of Service also indicated that this can happen if sun is setting. Since that time had P1894 cv transmission code at 12,567 at regular maintenance, techs local and Subaru engineer unable to identify problem erased codes to see if it repeats. 16,034 miles Aug14,2026 Hi pitched engine noise. Dealer diagnosed head gaskets leaking, engine idler pulley failure, pct value and hose leaking. repaired. Lemon claim denied by Subaru 2x cases filed with manufacturer no repair of automatic braking forward or rear collision system or transmission. Engine repair at this mileage indicates defective vehicle. I was hoping to resolve this with the manufacturer . but the safety issues with phantom braking and power trains early failures are unacceptable.

This is an owner complaint filed with NHTSA (ODI #11765887). It is not automatically an official recall, investigation outcome, or manufacturer admission unless the complaint text itself describes one.

Official record ID (ODI): 11765887. This page is the human-readable source link used across afterwarranty. The raw JSON link proxies NHTSA's public API for machine verification; prefer this page when reading the complaint.