NHTSA complaint #11765892

Owner complaint summary

The infotainment touchscreen/display system in my 2022 Honda Accord Hybrid is malfunctioning and experiences repeated false or “ghost/phantom” touches even though nobody is touching the screen. The system makes selections and changes functions on its own. The problem has gotten progressively worse over time, with a significant increase during the summer of 2026, particularly during hot weather. This creates a safety concern and significant driving distraction. When the phantom touches occur, I cannot reliably use the vehicle's hands-free phone system or map/navigation display. Because the map becomes unreliable, I sometimes have to look down at my phone rather than using the vehicle's display. The system has also initiated phone calls on its own. During phone calls, it will randomly activate the mute function without me touching the screen, causing me to look at the display and attempt to correct the problem while driving. These malfunctions interfere with hands-free features intended to reduce driver distraction. I showed a video of the malfunction to personnel at a Honda dealership. A service representative/manager told me that the dealership has seen this problem on multiple vehicles and has replaced screens and/or infotainment units without necessarily correcting the problem. He also indicated that the problem appears to occur more frequently or become worse with heat. My vehicle has not yet received a formal diagnostic inspection for this issue. There were no warning lamps or warning messages before the malfunction. The main symptom is the touchscreen registering inputs without being touched. The issue has become progressively worse, with a substantial increase during hot weather in the summer of 2026. During cooler conditions, it occurs less frequently. My vehicle and infotainment system are available for inspection upon request.