NHTSA complaint #11766296

Owner complaint summary

The contact owns a 2020 Buick Envision. The contact stated that while driving 35 MPH, the low oil pressure warning light was illuminated. The contact inspected the vehicle and became aware that the oil level was two quarts low and the oil level was topped off. The failure was a persistent issue. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer. The contact was informed that the oil level was two quarts low and oil was added. The contact was informed that an oil consumption test was needed. The vehicle was later diagnosed with possible internal engine failure. The contact was informed that the engine needed to be repaired or replaced. The contact was informed that the dealer was awaiting the approval from the manufacturer. The manufacturer was contacted by phone and a case was filed. The failure mileage was approximately 57,000.