NHTSA complaint #11766369

Owner complaint summary

Vehicle: 2022 Chrysler Pacifica Hybrid. Approximately 25,300 miles On Saturday 9/12/26 while driving at highway speeds the following message displayed "Stop Safely, Vehicle Will Shut Off Soon". When the message displayed the check engine light illuminated as well as the limp mode light. In limp mode the vehicle reduced speed rapidly and would not accelerate above 20 MPH. This happened at highway speeds on a multilane highway. We were able to get to the shoulder, but it was very dangerous changing lanes in limp mode. Turning the vehicle on and off several times cleared errors except the check engine light. We were able to get off the highway and get home without the message or limp mode triggering again. The check engine light stayed illuminated for 24 hours and went off when I refueled the vehicle the next day. For the next week I drove at local speeds with no issues. On Saturday 9/19/26 the vehicle would not start. This is a plugin hybrid and was fully charged. The electric motor would not start, and the check engine light illuminated again. I turned the vehicle off/on 3 times to get it to start. I did my errand and returned home. When I returned home, I turned the vehicle off then on again and the check engine light cleared. On Tuesday 9/21/26 I dropped the vehicle off for service, getting there without issue. The dealership stated the transmission will need to be rebuilt. Problem code is P0A43-00. This is the SECOND transmission failure since ownership. I've had the vehicle serviced only at the dealer where purchased. The dealership confirmed the FIRST incident with the same problem code was diagnosed on 1/30/24. The transmission was replaced at this time. The van had 12,134 miles. The 2024 incident also was triggered at highway speeds. If my memory is correct, I believe I reported the first incident to the nthsb at the time.