NHTSA complaint #11766479

Owner complaint summary

I am filing this complaint regarding the sunroof glass on my 2025 Honda CR-V, VIN [XXX]. On XXX, while I was driving on the interstate at highway speed, I heard a loud pop/combustion-like sound. I immediately pulled over and discovered that the sunroof glass had shattered and fallen inward into the vehicle. I did not see any object, rock, or debris strike the sunroof before it shattered. There was no known impact that I could identify. The glass appeared to fail suddenly while the vehicle was being driven. I am concerned because a sunroof unexpectedly shattering while traveling at highway speed could create a safety hazard for the driver and passengers and could cause the driver to become startled or lose control of the vehicle. The vehicle had approximately 27,875 miles at the time of the incident. The vehicle’s in-service date was XXX. I contacted Honda regarding the damage, but the warranty claim for the window/sunroof glass was denied. I am requesting that NHTSA document this incident and review whether there is a potential safety defect involving sunroof glass on 2025 Honda CR-V vehicles. I have photographs of the shattered sunroof and can provide additional documentation regarding the vehicle, Honda’s warranty determination, and the incident if requested. I am aware of other reports involving 2025 Honda CR-V sunroofs shattering unexpectedly, which is another reason I believe this incident should be documented and reviewed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)