NHTSA complaint #11766891

Owner complaint summary

Brought my 2020 Ford F150 2.7L EcoBoost in for mandatory emissions recall 24E12. Vehicle had zero dashboard lights or performance issues prior. Immediately upon completion of the PCM flash, the check engine light activated. When the truck was scanned I am now receiving a P0420 and P0430 catalytic converter efficiency codes. The dealership is now requiring $6000 for replacement of qty 2 catalytic converters caused by the recall parameters. This is a predatory compliance software update designed to shift manufacturing component failures onto the consumer after the 80k mile warranty window (truck has 105k). I have filed a complaint with Ford and asked for a P01 Financial Review for After-Warranty Assistance and have been told there is nothing Ford can or will do to assist and I must pay them $6000 if i want them to fix this. Because of this the vehicle is now not emissions compliant.