NHTSA complaint #11767075

Owner complaint summary

The center display / infotainment touchscreen on my 2022 Honda Accord Hybrid Sport experiences repeated “phantom” or “ghost” touches. The screen registers inputs that are not being made by the driver or any passenger. This causes the system to randomly change audio sources (e.g., Bluetooth to AM/FM), open or close menus and apps, start or stop navigation, adjust volume, make unintended phone calls, and emit repeated beeping sounds. At the same time, the screen frequently becomes unresponsive or only partially responsive to actual intentional touches. This occurs most often (and most severely) when outside temperatures are hot. The display is mounted in the center of the dashboard and has a thin black plastic backing that absorbs heat, which appears to contribute to the malfunction. The problem was identified, demonstrated, and witnessed by the Honda dealership while the vehicle was still under the original factory warranty and had fewer than 20,000 miles. No parts have been replaced. The vehicle is now out of warranty. Dealership personnel indicated it is a known issue that has been escalated to regional Honda representatives and Honda engineering, that replacing the unit will not permanently fix the problem, and that no known permanent solution currently exists. This is a significant safety concern. The unexpected and continuous changes on the screen force the driver to look away from the road to try to correct the system or regain control of audio/navigation functions. There is no physical button or easy way to completely disable the touchscreen while driving. The distraction has created multiple near-miss situations. I have video documentation of the behavior occurring. Similar complaints from other 2018–2022 Honda Accord (including Hybrid) owners appear online and in public complaint databases. The design of the capacitive touchscreen / digitizer appears susceptible to heat-related failure or false inputs, and Honda has not issued a recall or effective techn