NHTSA complaint #11767719

Owner complaint summary

The emergency call system malfunctioned and the navigation system quit working due to a leak in the shark fin. This would be a major safety concern in the case of an emergency. The Dealer will replace the shark fin at their cost, but will not provide a loaner vehicle or rental car why we are waiting on the replacement shark fin. The part has been on backorder for a month and was supposed to arrive on XXX. On XXX I was told that the backordered part was now expected on XXX. The dealer told me I could not drive the car in the rain as rain would damage the headliner and if that happened the repair would be my responsibility not BMW's. I live in [XXX] and during this time of the year we have popup thunder storms and it rains almost every day so it makes the car effectively useless. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)