NHTSA complaint #11768170

Owner complaint summary

On XXX, I picked up a rental vehicle from the Budget Car Rental branch at [XXX] (SJC) for a family trip. On XXX, while driving through a remote mountain area near [XXX], the rear tire suffered a catastrophic and sudden pressure failure, dropping instantly to 0 PSI. Upon inspecting the failed tire, I discovered severe, pre-existing mechanical negligence: the entire inside edge of the tire tread was completely bald with structural steel belts and cords fully exposed. Most shockingly, upon inspecting the vehicle's keys, I discovered that the rental agency had full, documented prior knowledge of this dangerous defect. The words "Tires Bald" were explicitly handwritten by the fleet maintenance team directly onto the corporate barcode key tag attached to the key fob. The rental agency negligently bypassed their own safety tag and deployed an illegal, unroadworthy vehicle into commercial service. This gross safety violation directly endangered my family, including my [XXX] father, [XXX] mother, and wife, while navigating winding mountain passes in Yosemite National Forest at night. A high-speed blowout under these conditions could have easily resulted in a fatal rollover accident. The rental company has since admitted absolute fault by fully refunding the rental contract (Budget Confirmation: XXX/ Costco Travel Confirmation: XXX). I am filing this official safety report because renting out a vehicle with documented bald tires and exposed steel belts constitutes an extreme public safety hazard and a violation of federal vehicle safety standards. Photographic proof of the tire cords, dashboard system warnings, and the "Tires Bald" corporate key tag are attached to this report for investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)