NHTSA complaint #11768297

Owner complaint summary

The contact owns a 2024 Infiniti QX60. The contact stated that while driving 5 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The transmission independently shifted to neutral and the engine seized. The contact stated that the failure occurred while attempting to cross a major intersection. The vehicle was towed to the residence. The dealer was contacted by phone and made aware of the failure. The vehicle was later towed to the dealer and was diagnosed with low-pressure fuel pump and assembly failure. The contact was informed that the low-pressure fuel pump and assembly needed to be replaced. The contact was informed that the parts were ordered and were on back order. The failure mileage was approximately 31,000.