NHTSA complaint #11768349

Owner complaint summary

255 45 R20 I had been having tire issues for several days, took car into Mavis tire center and they could not balance it, diagnosing it as separated tire/manufacture defect and advised not to drive as it was unsafe. I called Nexen Tire and advised to take it to one of their dealers which I did(Tire Choice). They wanted me to buy a new tire and give the tire to the distributor. I refused because the distributor has nothing to do with the factory warranty. I went back to Nexen and told to file on line which I did. It took 18 days for Nexen to get back to me after several calls. 3 days later they assigned an adjustor. 3 days after that they changed adjustors. 7 days later they said they need more information. 10 days later I call and am told they would email me. Called back still no email. Called again said claim denied sending email. Still no email. Called again and told I was denied because I selected Road Disturbance which only allows for 2/23 tread wear and I had 3/32 tread wear. They were given 2 statements by 2 different people from Mavis Tire that the tire was separated/manufacture defect along with a written description by me including several emails and phone calls. I was then told to refile under workmanship/materials which I did along with all the documentation that this tire is separated/manufacture defect. This was immediately rubber stamped denied, "Tread depths on this tire are outside the warranty limitations". The warranty clearly states the tire is covered from defects in material and workmanship for the life of the tire down to a tread depth of 2/32. They have clear documentation the tire has 6/32 tread depth. Original factor tire on new car has tread depth of 9/32. I sent them a copy of their warranty with no reply. 33days they have drugged this out. I have complied with all of their request and been forced to drive a unsafe vehicle. I have limited the use during this time however as a 69 year old veteran I and my wife have had doctors appointment