NHTSA complaint #11768373

Owner complaint summary

The contact owns a 2020 BMW X5. The contact stated that while driving, the ignition switch message was displayed. The contact stated that later in the day, while driving at an undisclosed speed, the brake pedal was depressed, and the brake malfunction message displayed. The contact forcefully depressed the brake pedal to stop the vehicle. The vehicle was parked and turned off. The vehicle was restarted. The contact stated that several unknown warning lights were illuminated. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer, where it was diagnosed with a brake master cylinder reservoir failure. The contact was informed that the brake master cylinder reservoir needed to be replaced. The contact referenced NHTSA Campaign Number: 21V062000 (Service Brakes, Hydraulic); however, the VIN was not associated with the recall. The manufacturer was contacted by phone, and a case was filed. The contact was informed that the failure was regular wear and tear. The failure mileage was approximately 99,000.