NHTSA complaint #11768403

Owner complaint summary

Subject: Formal Safety Complaint – Unresolved Starter Recall on 2022 BMW X3 xDrive30i I am submitting this complaint regarding the active starter-related safety recall affecting my 2022 BMW X3 xDrive30i. I have contacted BMW Honolulu dealership multiple times seeking assistance and requesting an update regarding the recall. However, I have been informed that BMW has not yet developed or released a repair remedy for the affected vehicles. I am concerned that my vehicle remains subject to an unresolved safety recall with no available repair or confirmed timeline for a resolution. I regularly travel with my family, including my young granddaughter, and I am concerned about the possibility of experiencing a vehicle failure and being stranded on the road. I have made repeated attempts to obtain assistance from BMW and have requested that the matter be escalated. Unfortunately, I still do not have a solution or a clear timeline for when BMW will address this safety issue. I respectfully request that NHTSA review this matter and seek clarification from BMW regarding: Why a repair remedy has not yet been developed or released. What steps BMW is taking to address the safety concerns affecting recalled vehicles. When affected owners can reasonably expect a repair remedy. What interim safety guidance BMW can provide to owners while the recall remains unresolved. I understand that developing a safety remedy can take time, but affected vehicle owners deserve clear communication and timely action regarding an outstanding safety recall. Thank you for your attention to this matter.