NHTSA complaint #11768414

Owner complaint summary

Purchased vehicle 8/31/2021 - 32k miles 10/18/21 - first mention of oil consumption (opened case with Kia) 2023,2025,2026. 3 more cases filed and DENIED with Kia customer care. Filed BBB claim, filed BBB anutoline claim, also hired lemon lawyer. Kia offered $6k to go away (I declined). *July 18,2026 Kia finally diagnosis and recommends engine replacement. Bore scope was used to discover scoring on cylinders from significant oil consumption. Vehicle is now smoking at take off (112k miles), current open case with Kia customer care again. Requesting buyback or settlement for the 3rd time in 5 years. Still paying $600 a month Safety concern: on a trip out of state vehicle dash lit up every icon and went dead in the middle of a packed 4 lane highway , started with power steering, no lights, no horn , couldn't roll window down.(video avail) Vehicle towed to dealership. Had replaced battery 2 times already. This has happened twice and my family was in the vehicle once on the large highway, very scary no one knew we were broke down bc we had no way to show it. People blowing and zooming by mad. Low oil light doesn't exist on this vehicle, I've been bone dry with no indication EVER. I now ride around with a 5 quart jug of oil and funnel in the back of my car since 72,000 miles. This should be illegal. Rear suspension: 4 times the rear suspension has been replaced (7 times in the shop to be fixed one time over 30 days) and has never been fixed , now making the same knocking noise it's always made. The car is a lemon and Kia knows it and will not stand behind their product. I DO NOT FEEL SAFE IN THIS VEHICLE, kia has been notified numerous times in every avenue and every way I could communicate, they say "we will call you with an update when we have one" that call NEVER happens.