NHTSA complaint #11768776

Owner complaint summary

On two separate occasions, less than one year apart after Subaru Service replaced my battery with a “larger” battery without my knowledge my vehicle suffered sudden, catastrophic electrical failure while moving in active highway traffic, causing an immediate loss of propulsion and creating a life-threatening safety hazard. This has happened two times the second time less than a year after the “larger” battery replacement. This car has less than 50,000 miles on it and has a perfect service record all done at AutoNation Subaru Carlsbad. We refuse to drive this car, even though it has been serviced and a new battery has, yet again, been installed. We have no faith in this car and are not willing to put ourselves in a life-threatening situation again. We also do not feel comfortable selling this car, even though we have received many above market offers. We do not feel that we can sell this car in good conscience to an unknowing next victim. It is unsafe to drive and can lose power at any moment while driving without any explanation given from Subaru. The first battery failure occurred prematurely in August 2025. Asked repeatedly why a car battery would fail while driving? Could not get a straight answer except that someone finally said it could possibly be from the auto stop start system The new larger battery failed less than one year later in August 2026, so it didn’t even last a year and it was larger. The service department at AutoNation Carlsbad told me my car passed all the test and I have nothing to worry about. This goes against any common sense. How could this happen 2 times where no issue has been disclosed. Both situations were extremely traumatic and dangerous and I feel lucky that I was able to come out of it. I’m not sure the next time would be the same. We are not able to drive this car because common sense tells us there is a bigger issue going on. So far we’ve communicated with Subaru of America and were denied California Lemon law without reason.