NHTSA complaint #11768831

Owner complaint summary

In XXX I began experiencing a sticking/notching sensation in the steering wheel. Because this involves the steering system and therefore raises an obvious safety concern, we contacted Honda Customer Service and opened Case #XXX. Honda Customer Service instructed us to take the vehicle to an authorized Honda dealer for evaluation. We took the vehicle to Fred Anderson Honda in Greenville, South Carolina where the steering problem was inspected, verified and documented. They determined it was a sticking gear box. During our research, we became aware of NHTSA Safety Recall 24V-744, which involves a steering gearbox problem on certain Honda and Acura vehicles, including certain 2023–2025 CR-V and CR-V Hybrid vehicles. Additionally, there are reported cases with other 2020 Honda CR-V along with previous years. The sticking/notching has gotten worse since being noticed. Which has caused oversteering that could resulting in an accident. Honda wants to charge $5,817 to install a new steering rack. We requested a Full Goodwill Assistance to fix the issues. They offered to pay $1,620 of the amount leaving us with the balance. We believe the problem is a manufacturing defect and should be recalled. There were no warning lights or messages. Only symptom was the sticking/notching sensation. Your help on this would be greatly appreciated. Thank you.