NHTSA complaint #11769274

Owner complaint summary

My 2019 Tesla Model 3 (approx. 95,000 miles) displays a persistent 'Front passenger safety restraint system' alert. The car drives normally and there has been no crash, fire, or injury. Tesla Service's estimate lists $631.60 for the alert diagnosis, $458.50 to replace the front passenger seat Occupant Classification System (OCS), and $699.44 to update the front passenger airbag for compatibility, an update Tesla's own service bulletin SB-23-20-001 requires alongside the OCS repair. The total is about $1,790 before tax. Tesla declined goodwill coverage and said the supplemental restraint system warranty expired in 2023. The alert means the front passenger airbag and seat belt pretensioner may not work correctly in a crash. This appears common: NHTSA's database already holds over 100 complaints on the 2019 Model 3 describing the same alert and repair path. I am asking NHTSA to review whether this is a defect in the occupant classification system. I have the Tesla estimate and will keep it.