NHTSA complaint #11769367

Owner complaint summary

The contact owned a 2020 Porsche Taycan. The contact stated that while the vehicle was stopped with the engine running, the contact exited a parking garage ticket booth and the vehicle independently accelerated. The vehicle crashed through the ticket booth gate and into a wall before coming to a stop. The contact inspected the vehicle and confirmed that the BRAKE HOLD assist was enabled. The vehicle was towed to a local tow yard. The vehicle was deemed a total loss by the insurance company. The contact was transported to the local medical center for treatment. The contact sustained bruises and cuts to the left and right hand, bruising to the back of the neck and a concussion. A Police report was filed; however, the information was unavailable. The failure mileage was approximately 19,400.