NHTSA complaint #11769561

Owner complaint summary

Dec. 16, 2025, took Acura into the dealership because Check Engine light kept coming on. They did a full inspection and said I needed to have the purge valve replaced and that it was nearing time to have other services: transmission service, front transfer case, rear differential, brake fluid, timing belt, spark plugs, fuel service. Took the diagnostic to my brother who is a mechanic and he started the work starting with the purge valve. He had already done spark plugs with oil change in Oct. 2026. Fast forward to Apr. 2026 my car starts making a weird knocking sound upon accelerating. My brother was in hospital at this time so I didn't want to stress him so I just stopped driving it. I had the other stuff done at shop he recommended but the knocking sound didn't stop. Brother told me to get it diagnosed again. Now Sept. 2026, they said I need a whole new engine, and that Acura would not cover it! What!? They felt so badly they didn't even charge me for the diagnostic. I took it to two other shops just to see if there was anything else that could be done but they all told me the same thing. It's a 2019 how on earth could it need a new engine. I've gotten ALL the work done that is recommended. I didn't even drive it when it started making that noise. My husband and I have been sharing 1 vehicle! I have not missed an oil change and had all recalls repaired there but the dealership told me since I didn't do the services in the dealership at a premium that Acura would not extend me a Goodwill to replace their faulty engine. Why would I do the work at the dealer when my brother is a mechanic and owns his own shop? I believe my engine is suffering the same issues that are causing millions of Acura owners the same dangerous recall. The last place I took the car was the Acura/Honda Specialists shop in the city where I live and this guy told me everything that was serviced looked good but the car needs a new engine and there's even metal in the oil but my VIN doesn't count!