NHTSA complaint #11769606

Owner complaint summary

I am reporting a potential safety defect involving excessive engine oil loss and persistent oil leakage on my 2020 Kia Telluride, VIN [XXX]. The vehicle currently has approximately 100,367 miles. It has been experiencing significant oil loss, approximately one quart of engine oil per week. I am concerned that this amount of oil loss is abnormal and creates a potential safety hazard if the engine loses sufficient oil while the vehicle is being driven. The vehicle has also had repeated oil leaks, including an oil pan leak and timing cover leak. I have taken the vehicle to Kia for repairs multiple times, but the oil-related problems have continued. This has required me to continually monitor and add engine oil to prevent the oil level from becoming dangerously low. I specifically brought the vehicle to Kia because of the excessive oil consumption and ongoing leaks. However, the dealership has told me that they will not perform an oil-consumption test until the existing oil leaks are repaired. Kia Customer Care also opened case #[XXX], but I was subsequently told that Kia could not provide assistance because the vehicle is outside the standard warranty period. I am concerned that the underlying cause of the excessive oil loss has not been properly diagnosed. I am also concerned about the possibility of engine damage or engine failure if the vehicle continues losing oil at this rate. Kia has also issued a 2026 warranty extension concerning an engine oil-filter-housing gasket leak on certain 2020–2025 Telluride vehicles. I have asked Kia to determine whether my vehicle is affected by this condition and whether the current oil leaks are related, but I have not received a satisfactory resolution. I am asking NHTSA to review this complaint along with other complaints involving 2020 Kia Tellurides experiencing excessive oil consumption and/or recurring engine oil leaks to determine whether there is a potential safety defect or broader pattern that warrant INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)