SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20110408-C25DB-1175818. Matched catalog product: Kenmore 111.21212120. Source model text: 111.29822801. Incident: Consumer wanted to report that her Kenmore washer poses a safety risk because her house can become flooded. She stated that she washing clothes in the kitchen where the washer is and left the room for a short time to clean the bathroom. When she came back to the kitchen the floor was completly all over her floor. She had hired a water damage company to come clean up the damages.A technician stated that the issue is derived from a malfunctioning water sensor. This unit is matching set with a dryer. The dryer has no problems. She spoke to the manufacturer the same day and spoke to a representative. They offered to pay her $1500 dollars of she waives her rights. She has yet to speak with the retailer. The incident cause no fire and no one was injured. She has spoken the attorney general in hopes that can make the manufacturer pay for her damages. The attorney general in turn told her to call the CPSC for further detail. She stated that the product has a patent pending. She felt it was imperative to report this incident.