afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore Kenmore model no. 790.80323310

Category

Kitchen Appliance

Report number

20110424-04E8E-2147479834

Ownership age

About 72 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20110424-04E8E-2147479834. Severity: Incident, No Injury. Matched catalog product: Kenmore Kenmore model no. 790.80323310. Source model text: Kenmore Elite Ultra Wash Dishwasher. Incident: I own a Kenmore Elite Dishwasher, Model: 665.16283400. It was purchased in 2005 from Sears. I have had to replace the circuit board three times, each time it blew out. The last time, last week, shortly after I started the washer, I heard a sizzling/clicking sound, saw smoke and it smelled like burnt electronics/wiring. I immediately opened the dishwasher and the smoking stopped. I called a repair person who showed me the burnt out circuit. However, if I hadn't been home or even in the kitchen, I'm afraid the dishwasher would have caught on fire as I have read so many others of this brand/style have. This problem with the circuit board cannot be fixed by simply replacing the circuit board which is what Sears did the first 2 times it blew. Now, I must pay again for a defect in the dishwasher - something that should have been recalled long ago. They are selling a very dangerous product. Please don't wait for children to die from a fire for you to do something about this issue. Thank you.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20110424-04E8E-2147479834. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.