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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20110425-EB528-2147479804

Ownership age

Not stated

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20110425-EB528-2147479804. Severity: Incident, No Injury. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: dv6500. Incident: My HP Pavilion over heats to a point of being dangerous. There is no way it can be placed on your lap while using it. When I remove the battery and just use the ac cord, it does not get nearly as hot. The product sn matches the recall, but the battery serial number does not. It is now out of warrenty and HP will not discuss it unless I pay for additional support, even though I complained once before and they said that I should monitor the recall and see if my battery gets added.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110425-EB528-2147479804. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.