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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

KitchenAid KGRS505X

Category

Kitchen Appliance

Report number

20110511-D490F-2147479276

Ownership age

About 3 months to failure (from purchase date when reported)

Failure type

Electrical shock / short

Incident narrative

SaferProducts.gov consumer incident report 20110511-D490F-2147479276. Severity: Incident, No Injury. Matched catalog product: KitchenAid KGRS505X. Source model text: KGRS505XSS01. Incident: KitchenAid Double Gas Range Model #KGRS505XSS01, Serial # D10949212 was purchased in February 2011. Burner knobs are located on front panel of range and do not have a push in to turn feature. With the slightest motion, lean up to use microwave, even walking past, knobs turn on letting gas escape. This has occurred at least a dozen times already. Today I returned home to a gas filled home after several hours and realized 2 of the knobs were turned AGAIN. I hate to think of the explosion that could have occured had a light switch been turned on there was a spark. Upon looking on-line, there are numerous complaints of same hazardous problem. I contacted KitchenAid this afternoon and was told "most ranges are made that way today, it can not be fixed, it is how the range was manufactured." This is an unacceptable response from KitchenAid and a horrific danger. I have older children who are always in the kitchen and have instructed them to stay away from the range, I can not imagine what could happen with very small children in the house. There is absolutely no lock feature for the knobs. Can you please help me?

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110511-D490F-2147479276. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.