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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20110512-F81B8-2147479230

Ownership age

About 29 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20110512-F81B8-2147479230. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: dv6500. Incident: I have a HP laptop computer which the battery gets very HOT. It leaves red marks by my knee area even through sweat pants or jeans. It wasn't listed in the recall. The number on the battery is CT 6291904V8V3X14. It should be on the recall.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110512-F81B8-2147479230. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.