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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Craftsman 921.164710

Category

Electronics

Report number

20110516-E3A2E-1183146

Ownership age

About 20 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20110516-E3A2E-1183146. Severity: Incident, No Injury. Matched catalog product: Craftsman 921.164710. Source model text: 921-166420. Incident: The consumer says the motor was tripping the reset button on the electric motor. The consumer had a technician inspect it and he determined that it is a motor issue. The consumer says the motor gets extremely warm to the touch. The consumer says once the motor reaches a certain temperature it shuts down, it kicks the reset or the restart button and is the only way you can get the unit turned back on. The consumer says the unit is hot to the touch. The consumer said the problem is definitely in the motor and is experiencing the same thing as listed in the recall.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110516-E3A2E-1183146. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.