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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue

Category

Electronics

Report number

20110525-426FC-2147478842

Ownership age

About 24 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20110525-426FC-2147478842. Matched catalog product: HP HP 2000-2b19wm 15.6-Inch Laptop PC (Winter Blue. Source model text: HP Pavillion DV6-1030ca. Incident: The battery of my laptop burned me and it keeps heating up to a point that we have to close it, so i did but one day i just did not open and will give me only a black screen, i called HP company and the answered was , if i want help i need to pay 40$ to get someone to help me on the phone because my guaranteed was finished, so no help at all from them whats so ever... it costed me 2000$ that laptop and i use it for work, i hurd about the recall but apparently my battery do not have the right number to be changed, but now its more then the battery, its the whole laptop, i am just not happy with the way they treat us after , even online you will get no service if you dont have that stupid guaranty, is there something i can do?? thank you will be waiting for your reply

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110525-426FC-2147478842. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.