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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20110604-7615D-2147478547

Ownership age

About 42 months to failure (from purchase date when reported)

Failure type

Battery failure

Incident narrative

SaferProducts.gov consumer incident report 20110604-7615D-2147478547. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: DV 8000. Incident: My notebook is a HP DV8000 and the battery is not part of the recall. The battery get so hot when charging that we do not leave it unattended when charging. We must plug it in while it is being used. This has been a problem since it was new and remains a problem to this day.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110604-7615D-2147478547. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.