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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A

Category

Electronics

Report number

20110618-092A3-2147478091

Ownership age

About 0 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20110618-092A3-2147478091. Matched catalog product: HP HP Pavilion 17 Notebook PC. The product number is G4X63UA#A. Source model text: PPP012L-E. Incident: I ordered a laptop charger, model # HP Compaq AC Adapter 19V 4.74A 90W PPP012L-E from an Amazon.com seller - Triangle World. The Amazon order number was [REDACTED]. The charger arrived June 11th, and I have been using it for one week. Today, I smelled smoke, the charger had overheated and failed, and is visibly discolored and slightly warped. This unit is a potential fire hazard and may be a potential counterfeit product. I filed a claim with Amazon and let them know I would be filing a complaint with the CSPC.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110618-092A3-2147478091. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.