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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark S3501

Category

Kitchen Appliance

Report number

20110620-6495A-2147478050

Ownership age

About 16 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20110620-6495A-2147478050. Matched catalog product: Shark S3501. Incident: I have been using the Shark steam mop for about a year with no incident. Last night it suddenly stopped working/steaming. In order to get the mop steaming again, I pumped the handle several times and nothing happened. I then unplugged it and went to move the mop and it started hissing and then steam exploded out of the bottom. Luckily I was not harmed from this, but I would have been badly burned if I was a few inches closer. This product malfunctioned after light use and is hazardous in homes. (Also want to mention that water started leaking after the "explosion" and this incident broke the mop.)

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110620-6495A-2147478050. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.