afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

GE Model PDW 9700J11

Category

Kitchen Appliance

Report number

20110625-0AAD7-2147477861

Ownership age

About 37 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20110625-0AAD7-2147477861. Severity: Incident, No Injury. Matched catalog product: GE Model PDW 9700J11. Source model text: GE Profile Quiet Power 7. Incident: We bought a new GE Profile QuietPower 7 Dishwasher Model # PDW 9980N00SS approx. three (3) years ago that recently started to melt all hard plastic dishware and is getting extremely hot to the point that it is causing the very thick granite that it is under to not be touchable. We only use the "Heated Dry" cycle and have never used the "Added Heat" cycle. Also we only use dry tablet detergent and have never used liquid detergent in this new model, so I think GE has a much bigger dishwasher problem than they are letting on, by trying to blame it on liquid detergent. Also this is a new model that has not been on any prior list of overheating problems.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20110625-0AAD7-2147477861. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.