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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

HP dv7 (Pavilion laptop)

Category

Kitchen Appliance

Report number

20110628-842CB-2147477762

Ownership age

About 23 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20110628-842CB-2147477762. Severity: Incident, No Injury. Matched catalog product: HP dv7 (Pavilion laptop). Source model text: Pavilion DV7-1232nr. Incident: HP DV7 Laptop overheats to the point where it can cause burns. The laptop eventually heats so much that it destroys the CPU so that the laptop is dead. I contacted HP a few months after buying it about the overheating issue and they told me it was normal and there was no issue. I have called several times over the past 2 years as the heat made the laptop malfunction and now completely die. It is now out of warranty and they refuse to fix it or admit that there is an overheating issue. They claim that any over heating is due to the programs I use. But it begins to overheat before it can even reach the login screen.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110628-842CB-2147477762. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.