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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark S3501

Category

Kitchen Appliance

Report number

20110806-743C8-2147476482

Ownership age

About 7 months to failure (from purchase date when reported)

Failure type

Product safety incident

Incident narrative

SaferProducts.gov consumer incident report 20110806-743C8-2147476482. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Shark S3501. Incident: I have a Shark Steam Pocket Mop S3501. Last week steam stopped coming out of the head so I decided to remove the head to see if there was something I could fix. When I removed the head steam shoot out the nozzel that remained and scalded my hand. I put the other head on the unit and it worked fine. I disassembled the first head and cleaned it. When I began using it today it worked fine for about 15 minutes then stopped making steam. I let it cool for 30 minutes, removed the head and installed the other head. I plugged the unit in and waited about ten minutes for the steam to build up. Before I could begin to clean the floors the unit blew up spraying steam from the sides and top of the unit where the handle enters. It does not function now. This situation is very dangerous. I was very lucky I was able to move my hand out of the way when the steam shot out as I was removing the head. The scalding was only minor but could have been much worse.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110806-743C8-2147476482. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.