SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20110810-DBBAB-2147476391. Severity: Injury, First Aid Received by Non-Medical Professional. Matched catalog product: Sony Vaio VPCF115FM. Source model text: SONY VPCF115FM. Incident: I am writing this in order to prevent anyone else getting hurt. I bought my SONY VPCF115FM MAY 2010 from Best Buy. I noticed immediately how the fan ran all of the time and felt hot.. I bought a Logitec desk with a fan hoping this would fix the problem. It didn't. I received an email 7-8-10 and 8-13-10 from Sony instructing me to update the BIOS firmware. It did not help the problem. Over time, the computer became worse, now it gets so hot that it shuts down. When you touch the computer, it is hot. I wrote a complaint to Sony. They emailed me a long distance number that I called and waited on hold for fifteen minutes. After hanging up, I tried to call the next day with the same holding time. I attempted the call the following day, after holding ten minutes, finally, someone answered the line. After a long discussion with the Customer Service Rep., he reluctantly agreed to send me a box to ship it to Sony to repair. This was over three weeks ago, I don't have a box! All I receive is emails instructing me to call the long distance number. This makes the third Sony Lemon that I bought! Only this time, this product is a FIRE HAZARD! Sony has the worst Customer Service. In the mean time, I can't use my lap top for more than thirty minutes without it becoming too hot to touch or crashing. After researching on the internet, I noticed many people have this same issue and they also complain that the Customer Service has been worthless. Today was the final straw, I actually burnt my ha