afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Samsung Galaxy S23 Ultra. Model name - SM-S918U

Category

Electronics

Report number

20110815-111F0-2147476226

Ownership age

Not stated

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20110815-111F0-2147476226. Severity: Incident, No Injury. Matched catalog product: Samsung Galaxy S23 Ultra. Model name - SM-S918U. Source model text: SCH-U450, SKU: SCHU450MRV.. Incident: This incident happened in the morning. The phone had been charging overnight, as I do every night, and I went to go unplug the charger from the phone when I realized the phone was incredibly hot. It was so hot that I could not even try to hold it or I would be burned. The phone eventually restarted itself, as I believe it overheated. A few days later, this incident happened again as I was entering the car. Luckily, I had my phone in my car's cup holder. Again, the phone was incredibly hot to the touch. If the phone would have been in my pocket or on my person, I would have been burned.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20110815-111F0-2147476226. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.