SaferProducts incident

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20110828-C92E2-2147475859. Matched catalog product: Kenmore 795-77314-6000. Source model text: 795. 77564600. Incident: I have a Kenmore EliteTrio mfg by LG, that I bought in 2007, Model 795. 77564600. Two weeks ago, I noticed the smell of burnt plastic and electrical wires. After opening the food doors, the light housing was completely melted from its housing. Minuplating the door switches had no effect, so I burnt my hands unscrewing the bulbs out. One burst in my hands because of the heat and sprayed glass all over the referigator. I ordered the parts myself hoping that replacement parts would fix the problem. When the parts came in I had a refigerator repairman come out to insall them. After he did, the problem still existed, the lights stayed on. He said to order new switches for the doors and he would install them. After he left, I did some extensive research on the internet, and found out there are hundreds of complaints of this nature, and the main cause of this problem was a faulty realy in the computer board.