SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20110908-FBF32-1200421. Severity: Incident, No Injury. Product: Hamilton Beach 33169 (Hamilton Beach Slow Cooker). Incident: The consumer stated that her slow cooker had the glass shatter after she used it for 5 hours cooking ribs. The product is electric powered. The consumer is unsure of what setting is was on. The consumer feels that there is a design flaw of not enough venting that caused this to happen. The consumer feels that the gasket where the glass top is prevents the air to escape the cooker. The consumer was not harmed or injured by the product. The consumer did not call the fire department after the incident took place and the product did not damage her home. The product has not charring or cinge marks. The consumer called the firm about the issue today and was told that the firm would send her a new lid. The consumer was outside when the incident happened so was not present when it happened but there was glass all over her kitchen. The consumer has yet to call the retailer.