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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Acer Aspire 8951G

Category

Electronics

Report number

20110910-79837-2147475447

Ownership age

About 27 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20110910-79837-2147475447. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Acer Aspire 8951G. Source model text: aspie one. Incident: I was using my Acer aspire one, after about 30 min of use it shut off, I tried to restart the computer and it would come on then shut right down again. With no luck restarting I reached up to close the computer and I burned my thumb on the upper left where it says acer on the border of the monitor. After I pulled my thumb away I could see where the plastic had melted. I tried to call Acer, but they said because it was out of warranty they could not do anything. I found on the acer website where they had some recalls [REDACTED], but my computer was not part of the recall. They were not willing to let me explain my issue.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20110910-79837-2147475447. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.