SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20110923-196EC-2147475049. Severity: Incident, No Injury. Matched catalog product: Frigidaire Electric Range Model FFEF3054TS. Source model text: FEFL79DBK. Incident: I purchased my Frigidaire Electric Range in 2007, Model # FEFL79DBK Serial # VF65146242. From the begining, the left front burner would get very hut when in use. I never thought too much of it until about a little over a year from purchase date when it would not turn off when in the OFF position. I called Frigidaire and they said I would need to pay $110 dollars to have it looked at. Because it was just a few weeks out of warranty they would not be covering the cost of it. I happened to google the product and there are many of these Frigidaire and Kenmore products that have been recalled. My range is not on the recall list, however it looks exactly the same and has the same exact problems. There are many complaints of this model online. So why would it be that the same problems on many stoves, but they only recall some of the models? Frigidaire's customer service department is horrible and shows no empathy for the customers concerns. I called them on two other occasions and they have been of no help. One of their reps actually gave me a number to receive further help and it was a disconnected number. The stove now turns itself on at random times and will no longer turn off unless I turn off the electric breaker switch. There are visible sparks and popping sounds under the glass. I have read horror stories of these ranges catching on fire, exploding, etc. I have two small children and cannot wait until something bad happens to take care of this problem. I am pleading for help