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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Sharp The model is SMC2265KS.

Category

Kitchen Appliance

Report number

20111018-4C689-1208742

Ownership age

About 30 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20111018-4C689-1208742. Matched catalog product: Sharp The model is SMC2265KS.. Source model text: R1406F. Incident: The consumer says she finished cooking and went to clean the microwave and noticed the side panel had melted from the bottom up. She had not used the microwave that day as she was cooking with the oven. The consumer contacted the manufacturer who offered $85 for a replacement shield. She feels that the control panel needs replacement. The manufacturer told her that because she has tiles in her kitchen it generated the heat with melted the panel which she cannot believe. She says this model was made to be vented which she does not know if it is a reason for unit melting on the inside. The consumer would just like the panel be replaced.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20111018-4C689-1208742. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.