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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft Laptop wall charger with brick. Proprietary Microsoft Surface charger

Category

Electronics

Report number

20111029-1C43A-2147473827

Ownership age

About 17 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20111029-1C43A-2147473827. Severity: Injury, No First Aid or Medical Attention Received. Matched catalog product: Microsoft Laptop wall charger with brick. Proprietary Microsoft Surface charger. Source model text: xbox 360 plug and play charger. Incident: Son's "plug and Play" charger for his xbox video game overheated. It got so hot that it melted a hole through the charger. I've called Microsoft several times regarding the issue, but each time they just tell me that they will have someone call. My son received a minor burn when unplugging this, but if we hadn't noticed it I believe it could have started a house fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20111029-1C43A-2147473827. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.