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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Cuisinart DGB 700

Category

Kitchen Appliance

Report number

20111030-2D11C-2147473811

Ownership age

About 6 months to failure (from purchase date when reported)

Failure type

Structural / mechanical failure

Incident narrative

SaferProducts.gov consumer incident report 20111030-2D11C-2147473811. Matched catalog product: Cuisinart DGB 700. Source model text: DGB-700CRF. Incident: Over the past 6 months I have had two carafes to the Cuisnart DGB-700CRF crack without physical trauma. The inciting event seems to be a mild difference in temperature. Prior to the last carafe cracking, I merely wiped some spilled coffee from the hot plate before replacing the carafe on the plate, I contacted the Cuisinart customer service representative who stated that the carafes are made with tempered glass. She denied any knowledge of other consumers having this type of problem or to replace these units. SHe also reported that Cuisinart does not warrant the carafes.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20111030-2D11C-2147473811. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.