afterwarranty
/
InsightsSubmit report

Verified government source

SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 20232 (Type 587-20)

Category

Kitchen Appliance

Report number

20111106-7E298-2147473597

Ownership age

About 79 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20111106-7E298-2147473597. Matched catalog product: Kenmore 20232 (Type 587-20). Source model text: 587.1517. Incident: Unit was not running, door was closed. We began smelling smoke and burning plastic. Due to past experience with this dishwasher catching fire, immediately recognized source and cut power to unit. Inspection reveals power supply board behind control panel had again caught fire melting some plastic components of door. Contacted sears immediately who denied assistance as product is outside warranty period. They also denied any previous reports of fire with this model despite the fact they repaired mine in 2007 due to same fire.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
Search SaferProducts.govPublic database export (SPDB.zip)Back to reports

Official report number: 20111106-7E298-2147473597. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.