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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Microsoft 1383

Category

Electronics

Report number

20111117-A777E-2147473241

Ownership age

About 22 months to failure (from purchase date when reported)

Failure type

Overheating

Incident narrative

SaferProducts.gov consumer incident report 20111117-A777E-2147473241. Severity: Injury, First Aid Received by Non-Medical Professional. Product: Microsoft 1383 (Microsoft Wireless Mobile Mouse (nanotransmitter)). Incident: My index finger and thumb sustained a blistering burn when removing a mouse nanotransceiver from a laptop computer USB port. The incident started when the mouse appeared to stop working (screen cursor was suddenly unresponsive to mouse movements). While troubleshooting, initially, I checked and the battery in the mouse was good (blue light on underside of mouse was also illuminated). Then (my next troubleshooting step), when I went to pull the nanotransceiver out of the laptop to switch USB ports, I was burned. It appears the nanotransceiver may be defective causing an overheat condition if left in a laptop USB port when the mouse stops working. Mouse is a Microsoft Wireless Mobile Mouse 4000 model 1383, approximately 1 year old. P/N is X821325-001 PID is 02062-623-7824815-00949. FCC ID is C3K1383

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20111117-A777E-2147473241. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.