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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Kenmore 790.9446.3700

Category

Kitchen Appliance

Report number

20111128-D60FA-2147472937

Ownership age

About 36 months to failure (from purchase date when reported)

Failure type

Explosion / rupture

Incident narrative

SaferProducts.gov consumer incident report 20111128-D60FA-2147472937. Severity: Incident, No Injury. Matched catalog product: Kenmore 790.9446.3700. Source model text: 790.94464702. Incident: The outer glass on my oven door exploded and sent glass about 10 ft. in all directions. Thankfully nobody was in the kitchen at the time. Had someone been in the kitchen (especially a small child) they could have been seriously injured or blinded. Even if I have this repaired, I will feel like I have a time bomb in my kitchen. I can see by looking online, that this has been reported hundreds of times on the Kenmore ovens over at least the past 10 years. My oven is just 3 years old. Sears is obviously not addressing the issue. I did talk to them and they did acknowledge that this is a common problem but they said they will / do not have to do anything (including cover repairs costs) until a recall is issued. I have to wonder what the hold up is.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20111128-D60FA-2147472937. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.