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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Shark S3501

Category

Kitchen Appliance

Report number

20111211-A86B8-2147472467

Ownership age

Not stated

Failure type

Injury-related incident

Incident narrative

SaferProducts.gov consumer incident report 20111211-A86B8-2147472467. Severity: Incident, No Injury. Matched catalog product: Shark S3501. Incident: I own a Shark S3501 Steam mop and have used it only about 13 times. Yesterday the steam stopped coming out of the bottom of the mop but I could feel that the water was still hot and the mop was still plugged in and on. I unplugged it and let it cool off for a few minutes. I attempted to take the mop head off to check if something was obstructing the flow of the steam and the head shot across the room and hot steam sprayed out on my hand. I was not hurt but if someone would have been standing in front of it they would have been injured. I put the head back on and now the hot water comes out of the tank as steam and gets very hot and burns your hand if you get near. Plus the mop still isnt' working and it appears the seals have blown.

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20111211-A86B8-2147472467. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.