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SaferProducts incident

Official U.S. Consumer Product Safety Commission consumer incident report from the SaferProducts.gov public database. Use the verification links below to confirm the record on SaferProducts.gov or via the public database export.

Product

Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re

Category

Kitchen Appliance

Report number

20111222-8D174-2147472144

Ownership age

About 102 months to failure (from purchase date when reported)

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20111222-8D174-2147472144. Severity: Incident, No Injury. Matched catalog product: Whirlpool Model #wrf767sdhz 26.8 cu ft 3 door French door re. Source model text: ED5PHAXMB00. Incident: Was LUCKILY home sick from work yesterday....awakened by the dogs....house was filled with a hazy smoke and horrible smell. Sent the dogs into yard and tried to find the source...eventually zeroed in on our Whirlpool side-by-side fridge....horrible smell and could hear a crackling sound. Immediately turned off main breaker, pulled fridge from wall, opened windows and doors. After enough smoke had cleared, with the help of google, i removed the panel off back of fridge to discover that what I now know was the compressor start relay was melted and had obviously been on fire. While I feel EXTREMELY lucky that I just happened to be home at the time, it is terrifying to find that this has been a common problem with this brand. Could you let me know of any recourse I may have with Whirlpool? Only a minute percentage of ppl will contact you, but google the term "Whirlpool refrigerator fire"

This is a consumer incident report published on SaferProducts.gov. CPSC does not guarantee the accuracy of information submitted by people outside of CPSC. It is not automatically an official recall or manufacturer admission.
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Official report number: 20111222-8D174-2147472144. Search that ID on SaferProducts.gov or match it in the CPSC public database export to verify this record.