SaferProducts incident

Failure type

Fire / ignition

Incident narrative

SaferProducts.gov consumer incident report 20120104-F1A96-2147471659. Severity: Incident, No Injury. Matched catalog product: Bosch Dishwasher. Source model text: Bosch Dishwasher Model # SHU43C05UC/17 Batch # FD840201. Incident: Bosch Dishwasher number Bosch shu43c05uc/17 Batch #fd840201365 caught on fire after being loaded and turned on. Fire extinguisher had to be used to put out the kitchen fire. Fortunately, we were still awake and able to put out the fire. Normally, we would turn on the dishwasher just before we went to bed. If we had followed our normal procedure, the house would have burned down, and we would have perished. We immediately contacted the manufacturer's representative, who gave us an "authorization number' [REDACTED] and a number for a local repair facility. We contacted the repair facility the following day. They advised the "authorization number" allowed them to order a part to replace a defective part, but did not authorize them to make any repairs or to come look at the appliance. We contacted the manufacturer's representative again, and they advised that the "authorization number" gave the local repair shop the necessary information to make a house-call to determine if the machine could be repaired or not. The manufacturer's representative would not tell us what would be the resolution if the machine could not be repaired. It was obvious to us that the machine could not be repaired, due to the fire damage. The electrical smoke and offensive odor were permeating our house. We told the repair shop that we needed to get the damaged appliance out of our home, and they said that they would need to have the appliance in place in order to do their assessment of whether it could be